CUSTOMER SATISFACTION SURVEY

RIPTA Launches Annual Online Customer Satisfaction Survey

Survey is available in English and Spanish today through Sunday, May 5, 2024

Providence, Rhode Island — The Rhode Island Public Transit Authority (RIPTA) invites the public to participate in the 12^th annual Customer Satisfaction Survey. Passengers, whether they ride frequently or infrequently, are invited to take the online survey, which is available on the RIPTA website now through Sunday, May 5, 2024. The survey is available in English and Spanish. Each participant will be eligible for the chance to win a RIPTA prize pack which will include $70 of bus fare value on a Wave account.

“We strongly encourage both frequent and infrequent riders to participate in the survey,” said Cristy Raposo Perry, Director of Communications and Public Outreach. “It will only take a few minutes, and the feedback we gather from our passengers is critical to our operations and decision-making processes.”

To take the survey, riders can visit RIPTA’s website RIPTA.com/Survey or they can find the survey directly by clicking here. For the Spanish version, click here. Passengers can also call RIPTA Customer Service at 401-784-9400 x2012 to take the survey over the phone.

RIPTA is proud to be one of 19 transit agencies nationwide offering the survey this year, prepared by the American Bus Benchmarking Group (ABBG). RIPTA CEO Scott Avedisian is past president of this group. The ABBG is a consortium representing mid-sized transit agencies that are seeking to improve their operations by working collaboratively and measuring each other against uniform performance measures. 

In addition to helping RIPTA, the combined result of the surveys from the participating transit agencies will help establish best practices in public transit. For more information about the ABBG and its members, please visit http://americanbusbenchmarking.org.

Cristy Raposo Perry

Director of Communications & Public Outreach